The second possible condition that may explain what Sandra is experiencing is if the table is nested inside another table. Then you can go back and select just the first few rows (not the entire table) and use the Repeat Header Rows tool to specify that only those selected rows should be treated as heading rows. Word turns it off for the entire table, even though you had just a single row selected. The solution to this is to simply select any row in the table and, on the Layout tab of the ribbon, deselect the Repeat Header Rows tool. This obviously cannot be done-all rows treated as heading rows results in none being treated that way. You can select it at this point and Word marks all the rows as "to be repeated" at the top of each page. If you again display the Layout tab of the ribbon, notice that the Repeat Header Rows tool is again available. Now select the entire table-all the rows.
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This is as it should be, because Word doesn't understand how to repeat a secondary row at the top of each page on which the table may appear. If you again display the Layout tab of the ribbon, you should notice that the Repeat Header Rows tool is no longer available-it is grayed out and cannot be selected. Don't click it right now you just need to notice that it is available. (This is the Layout tab for tables, not the regular Layout tab.) You should notice, at the right side of the tab, that the Repeat Header Rows tool is available. First, select the entire first row of your table and make sure that the Layout tab of the ribbon is visible.
Let's take a look at how this behavior manifests itself in a table that has no rows set to be heading rows.
The first possible reason is that you had the whole table selected when you set the heading rows. There are two possible reasons why this might occur. If you select a row or two and indicate that those rows should be treated as heading rows, Word should repeat only those rows at the top of each page. This obviously is not normal behavior for Word. If she then deselects "Heading Row" (on any row, whether the first row or not), ALL the rows are deselected. When she designates the first row as the "Heading Row," Word tags ALL the rows as heading rows. Sandra has a table that spans several pages.